Terms and Conditions
Terms & Conditions For Rentals:
By renting our product you agree to these terms and conditions:
Payments: We offer 2 payment options: All the payment is due up front, or SHOP PAY which splits it into 2 or 4 payments.
Disclaimer: By renting our floral arrangements you understand that though some of these flowers look real, and are named after real flowers, the majority of them are in fact artificial, and therefore only resemble the real flower for which it is named after, or referred to.
Balance due must be paid in full at least 30 days prior to the wedding/event. If payment of balance due is not made, flowers and decor will not be ordered, and this contract will be closed at the determination of September Tree Events. If September Tree Events determines the contract can still be fulfilled after this date and you wish to continue the contract, there will be a 10% fee added to the balance due and an additional 10% fee for each 7 days that the balance is late. Any extraordinary costs incurred due to the late payment will be passed on to you.
Additions less than 30 days prior to the wedding/event, will be accepted up to 7 days prior to the wedding/event and must be paid within 24 hours. No guarantee is given that the same flowers will be available and pricing will be determined according to what is available. Color and style will be matched as closely as possible.
Substitutions: September Tree Events reserves the right to make substitutions in the event the flowers or decor received are not of the quality suitable to wedding/event. The integrity of the proposed look and color scheme will be maintained and flowers of equivalent value will be used. September Tree Events will inform you if a dyed flower is being used and will not be held liable for staining any garments due to their usage.
Terms:
Due to fluctuating flower prices, price increases may occur and will be passed onto the customer if their rental includes fresh flowers. The customer will be notified as soon as September Tree is made aware of these increases. September Tree will send the customer an invoice for the additional cost, to be paid within 30 days of the event.
Price is for 1 setup/location only. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else. If you need any item moved from the ceremony, to the reception, or anywhere else. An additional moving and setup fee will be required. Our arches, arbors, pillars, and backdrops are very large and do not fit through normal doorways. They have to be disassembled, which will require our movers and/or florist to remove the florals, disassemble the item, transport it to the new location, then reassemble, and re-apply the florals. We require our own team to move any items. This is due to insurance reasons, which will not cover anyone outside our team to handle our items.
Please be sure to check with your venue to confirm our rentals will fit in the desired space.
All orders include delivery, setup, and pickup, with a pickup time of no later than 9:00 PM, and delivery within 20 miles of our warehouse. Pickups past 9pm will incur an additional fee. The delivery cost for orders outside of 20 miles is typically a dollar a mile, but will be determined based on location and whether or not it involves setup from our movers and/or florist. Please email us and we can give you a quote for this price based on these two factors.
Any pickups past 9:30PM are subject to a late night pickup fee, which can be found below.
10PM charge of $100
10:30pm charge of $150
11PM charge of $200
1130pm charge of $250
12AM charge of $300
Product Handling: No rentals can be left outside overnight, including the altars, arches, or backdrops of any kind, as well as all floral arrangements. The arches cannot be in the rain due to damage. If there is rain coming and the arch is outside, we will come get the arch early. No one is allowed to transport, take-down, or move our product without prior written approval.
Any damage incurred to our product beyond natural wear while renting our items will be charged to your card in the amount of 2 times the rental price of the item. If an item is not returned within the rental agreement period of time, you will be charged 4 times the rental cost of the item and will be allowed to keep the item. Your credit card information is safely stored and will be deleted once the items are returned.
All décor must be communicated to September Tree Events to preserve the consistency of the wedding/event. Any décor for the wedding/event not provided by September Tree Events is not guaranteed by September Tree Events even in cases where September Tree Events items are integrated. In such cases, any alterations deemed necessary will be made to preserve consistency and September Tree Events will be blameless.
Venue and Location Limitations: September Tree Events is limited by the rules and guidelines of the location(s) and site management. Negotiation with the officials for moderation of guidelines is the responsibility of The Customer; September Tree Events will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to September Tree Events.
Cancellations: We require a 90-day cancellation notice, otherwise your retainer cannot be partially refunded. In the event of a war, fire, tragedy, pandemic, natural disaster, or other emergencies within 90 days of your wedding/event, we will move your retainer free of charge to another date.
Retainers will not be refunded in full, they will exclude the payment processing fees, as well as any time we spent in communication with you, the time spent forming this proposal, any time spent working on your event preparations, fees charged by our banking institution for refunds, and may include the fees associated with us making this available online for you to rent online.
September Tree Events reserves the right to cancel this contract if at any time September Tree Events feels that the obligations cannot be met. September Tree Events will credit the amount paid, minus any actual costs incurred up to that point that September Tree Events informs you.
Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.