FAQ
Q: Where can I find instructions for how to rent?
A: Visit our “How to Rent” page for a step-by-step guide on booking florals and/or coordination services with us.
Q: How do payments work?
A: We offer flexible payment plans to fit your budget and timeline. If you prefer not to pay in full up front, we’re happy to work with you on a custom schedule.
Q: How far do your included delivery fees go?
A: We offer free delivery and setup within 20 miles of our warehouse in Kennesaw, GA. Standard pickup is no later than 9:00 PM.
Need us to stay later? No problem—see below for late-night pickup options.
Q: What are the pickup fees for events ending after 9 PM?
A:
10:00 PM pickup – $100
11:00 PM pickup – $200
For anything later, just let us know and we’ll send a custom quote.
Q: Do you offer wedding coordination services too?
A: Yes! We now offer day-of and month-of coordination packages. Whether you need timeline creation, vendor management, or ceremony-to-reception transitions, our team is here to make sure everything flows seamlessly.
Q: Can you move florals from ceremony to reception?
A: Absolutely. Our team handles all floral transfers between spaces so you and your loved ones can stay fully present. A small transfer fee may apply depending on complexity and timing.
Q: Do you travel?
A: We sure do! Travel beyond 20 miles is available for an additional fee. Send us your venue details, and we’ll provide a custom quote.
Q: What if I need pickup after midnight?
A:
12:00 AM pickup – $300
However, we’ll always do our best to work with your venue to arrange next-day pickup when possible. This depends on venue access, if the arch or rentals are needed the following morning, and our team’s delivery schedule.
Q: How much does delivery cost if I’m outside your 20-mile free delivery radius?
A: For locations beyond 20 miles from our warehouse in Kennesaw, GA, we charge a $1 per mile delivery fee.
Q: What does “1 setup/location only” mean in your pricing?
A: That price includes one-time setup at a single location. If you’d like the rental item moved (such as transferring florals from your ceremony to your reception), additional transfer/setup fees will apply.
Q: Can I see an altar, arch, or flower wall in person before booking?
A: We do not schedule in-person previews of large rental items due to the size and logistics of transporting them. However, we provide clear photos and videos of each design so you can feel confident in your selection. You can view more on Instagram @SeptemberTreeRentals, or attend one of our venue open houses or showcases when available!
Q: Can I request a different floral arrangement to be made and rented for my altar, arch, or backdrop?
A: Absolutely! All of our floral rentals are custom-made and tailored to each wedding or event. We’re happy to design something uniquely suited to your vision.
Q: There’s an altar, arch, or backdrop I’d love for my event, but it’s not on your site—can you get it for me?
A: We love bringing new ideas to life! If there’s a specific piece you’re looking for, please email us the details or inspiration photos. We may already be in the process of adding something similar to our collection—or we may be able to create or source it just for you!
